Shipping & Returns

Shipping Option

We currently offers one shipping service: Express Mail Service (EMS) for all orders.

Limited offer: Free Shipping for your entire orders! Please note that this special offer only apply to order ship to Australia, Cambodia, Canada, Denmark, France, Germany, Hong Kong, Ireland, Italy, Japan, Korea, Macao, Malaysia, Norway, New Zealand, Singapore, Spain, Switzerland, Sweden, United Kingdom, United States(exclude Puerto Rico), Thailand, Taiwan, Vietnam.

Other countries shipments will be charged postage costs calculated by weight and destination. Sale-herveleger.com's prices do not include customs fees, taxes and tariffs. Customers outside of the above countries may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

Shipping Restrictions

We only ship to your confirmed address (the address on file with your credit card company, if you need to ship to an alternative address, please call your credit card company and add the alternative ship-to address to your acct).

Delivery Time

Receipt of all orders normally takes 5-8 business days by EMS. As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 24 hours to 2 business days. Processing time includes receiving your order, transmitting the information to the appropriate warehouse, and packing the item for shipping. After processing is complete and shipping begins, shipping time is the EMS transit time from the warehouse to your shipping address.

International Shipping

We offer Express Mail Service with insurance tracking confirmation & shipping box. It usually takes 5-8 working days for delivery. Additional 24-48 hours for processing time and could take up to another 48 hours in case we have to contact PayPal or Credit Card payment processor for verification.
We will not be responsible for any customs fees that each individual country charges. We will charge the full shipping price for all international returns and exchanges.
* For packages that are unclaimed or returned due to incomplete address, the actual shipping charge will be deducted from the refund.
* If your order has not arrived within the time period, there may be delay due to your country's custom clearing process. Feel free to email us to help you locate your package at anytime.

Special Mail Service

If you need fast mail service, we offer two main shipments -- DHL and UPS. For further assistance, contact Sale-herveleger.com Customer Service: info@sale-herveleger.com.

Order Tracking

Order tracking is available in the My Account page or we'll send you a tracking link with tracking number via email when the order has been dispatched.
If your order appears late, you should consider the following:
* Delivery occurs on full days, Mondays through Sundays.
* There are certain holidays that carriers do not pickup or deliver.
* It may take 24 hour before tracking information appears on the website.
* Also, you are welcome to contact us for further assistance.

Returns & Exchanges

If you are not satisfied with your order, you reserve the rights to accept a return or an exchange for merchandise of unworn, unwashed, or defective merchandise within 15 days of receipt.

You can return your order within up to 15 days after received your order. Items that you return or exchange must be in the brand new condition as you received and also in the original box. Sale-herveleger.com does not guarantee wear or tear or any damage unrelated to the manufacturer.

Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment. Once the carrier shows that we received your return package, allow 3-5 business days for your credit to be issued.

Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.

If you are returning an item within our 15 Day Return Policy, please contact Sale-herveleger.com Customer Service Email: info@sale-herveleger.com for more return details.

Please do not send your order to the manufacturer. We will take care of everything for you.